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FAQ

How long will the package be sent after payment?

The plants will be sent after the export permit and phytosanitary issued by the Ministry of Agriculture and Quarantine Centre that usually takes up from 2-4 weeks.

What if the plants are damaged?

Please refer to this page
 

Is there any taxes & import duty fees in the destination country?

Each country has different regulations, even in the US, the regulation is different for each state. Please take note that all forms of taxes and inspection fees in the destination country are the responsibility of the buyer.

 

Which expedition service do you use?

We use DHL express.

Do you ship internationally?

Yes, we do, the countries are listed on the shipping regulations. The countries that are not listed are of course welcome to ask and request the shipping, as long as the customers are aware of the regulations and the requirements around the area.

 

Do I need an import permit?

The import permit regulation is different for each country. Please refer to the page
 

Where can I get my tracking number?

You will get your waybill number via email (iva@indotropicalplant.com) or whatsapp (+6281238606868) once we shipped the plant.

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