How long will the package be sent after payment?
In general, we separate the waiting period process into two phases:
Export Permit Submission to Ministry of Agriculture in Indonesia & Phytosanitary process.
This 1st phase usually takes 2-3 weeks
The delivery process by the expedition which duration depends on the designated country, please regularly check your email, as sometimes it is held by the custom in your country. Please take a look at the estimated time of arrival for some countries on this page.
What if the plants are damaged?
Please refer to this page
Is there any taxes & import duty fees in the destination country?
Each country has different regulations, even in the US, the regulation is different for each state. Please take note that all forms of taxes and inspection fees in the destination country are the responsibility of the buyer.
Which expedition service do you use?
We use DHL express.
Do you ship internationally?
Yes, we do, the countries are listed on the shipping regulations. The countries that are not listed are of course welcome to ask and request the shipping, as long as the customers are aware of the regulations and the requirements around the area.
Do I need an import permit?
The import permit regulation is different for each country. Please refer to the page
Where can I get my tracking number?
You will get your waybill number via email (firstname.lastname@example.org) or whatsapp (+6281238606868) once we shipped the plant.