1. Buyer MUST provide an active phone number, many delivery failures are due to the unreachable buyer.

2. The longest shipping duration most likely due to the customs process please call the vendors due to the shipping delay issue.

3. Shipping vendors used are DHL Express.

4. Indotropicalplant is not liable for any damage caused by the Custom in the designated country.

 

Shipping to the USA

Shipping over 12 pcs of plants to the USA required an import permit.  If your plant order is above 12 pcs. Please submit your import permit to our email iva@indotropicalplant.com

For more information for Import Permit details please go to this site:

https://www.aphis.usda.gov/aphis/ourfocus/importexport

ETA: 6 - 10 days

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Shipping to Canada

The buyer is required to provide an import permit for shipping to Canada. Please submit your import permit to our email iva@indotropicalplant.com

ETA: 6 - 14 days

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Shipping to the UK (and some Europe countries)

The buyer is required to provide a PEACH document (Procedure for Electronic Application for Certificates) from the UK government. For more information please go to this site:

https://www.gov.uk/guidance/using-the-peach-system-to-import-plants-and-fresh-produce

ETA: 6 - 14 days

 

Shipping to Europe

Many countries in Europe have different regulations, kindly take a look at your local authority for plant import information.

ETA: 6 - 14 days

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Shipping to Singapore

Shipping over 3 pcs required an import permit. Please submit your import permit to our email iva@indotropicalplant.com.

For more information for Import Permit details please go to this site:

https://www.nparks.gov.sg/services/plant-health-services/bringing-plants-and-plant-products-into-singapore

ETA: <7 days

 

Shipping to Philippine

Shipping over 3 pcs required an import permit. Please submit your import permit to our email iva@indotropicalplant.com.

For more information for Import Permit details please go to this site:

https://www.pntr.gov.ph/fresh-or-dried-in-other-form/

ETA: <10 days

 

Shipping to Thailand

ETA: <5 days. At a good rate, it can arrive in 1 day.

 

For other countries

please check the customs or ministry of Agriculture policy in your country. Indo Tropical Plant will assist you with this particular process

 

*ETA (estimated time of arrival) of the plant shipping is the estimated time required for the shipping vendors after we sent it (not the whole process as explained here)

 

For custom clearance

Some regions require taxes to be paid by the buyer for custom clearance, the amount depends on the destination country. Customs will retain the plants if it is not fulfilled, please check & fulfill  the request from the custom in your country, which is usually sent by email